Clients Rights-Shields Home Care Policy

The Importance of Upholding Clients' Rights

Upholding clients' rights is essential not only for the protection of individuals but also for the overall integrity of service industries. When clients are aware of and can exercise their rights, it leads to improved satisfaction, trust, and outcomes. Service providers who prioritize clients' rights often see enhanced relationships with their clients, resulting in better retention rates and positive word-of-mouth referrals.

Moreover, organizations that actively promote and protect clients' rights contribute to a culture of accountability and transparency. This not only benefits clients but also helps service providers to operate within ethical standards and comply with legal regulations, ultimately fostering a more trustworthy environment for all stakeholders involved.

Shields Home Care  will provide every client with a written statement of client rights not more than seven (7) days after providing services to the client. The written statement shall meet the requirements of IC 16-27-4-12, including the following information:

    (1) The client has the right to have the client’s property treated with respect.    

    (2) The client has the right to temporarily suspend, permanently terminate, temporarily add, or permanently add services in the service plan.        

(3) The client has the right to file grievances regarding services furnished or regarding the lack of respect for property by the personal services agency and is not subject to discrimination or reprisal for filing a grievance.       

 (4) The client has the right to be free from verbal, physical, and psychological abuse and to be treated with dignity.

    (5) A statement that it is not within the scope of the personal services agency’s license to manage the medical and health conditions of the client if a condition becomes unstable or unpredictable.        

(6) The charges for services provided by the personal services agency.      

  (7) The personal services agency’s policy for notifying the client of any increase in the cost of services.       

 (8) The hours the personal services agency’s office is open for business.

·       Agency Hours Monday – Friday 9:00 am – 4:00pm

·       Agency Weekend Hours – Saturday-Sunday 9:00am-12:00pm

·       Agency Phone Number – 765-400-9829

·       Manger/ Designee after hours phone number – 765-400-9829

        (9) That on request the personal services agency will make available to the client a written list of the names and addresses of all persons having at least a five percent (5%) ownership or controlling interest in the personal services agency.        

(10) The procedures for contacting the personal services agency’s manager, or the manager’s designee, while the personal services agency’s office is open or closed.     

   (11) The procedure and telephone number to call to file a complaint with the personal services agency. Agency phone number – 765-400-9829    

 (12) That the state department does not inspect personal service agencies as part of the licensing process but does investigate complaints concerning personal service agencies.       

 (13) The procedure and telephone number to call to file a complaint with the state department along with the business hours of the state department.

Phone: 1-800-246-8909

Phone: 1-800-382-9480

Hours: 8:15am – 4:45pm, Monday -Friday

Indiana Department of Health

2 N. Meridian St. 4b

Indianapolis, In 46204

Purpose

To delineate client rights to client and/or personal representative.

Special Instructions

The Client Rights form is to be signed by the client and/or client representative and the company representative.